Website support and improvements
Website technical support
We join existing websites to investigate faults and maintain key user journeys. Recurring work, contact channels and response arrangements are agreed after we understand the system.
Discuss the task
Problem diagnosis
We collect the error description, timing, affected pages and recent changes. Reproduction steps and available logs help establish the impact on forms, catalogues and other important functions. The findings lead to a prioritised repair proposal.
Changes with verification
Before editing, we assess dependencies, backup availability and a way to revert. Where possible, the issue is reproduced in a test environment before the fix and related journeys are checked. Deployment accounts for caches, integrations and CMS behaviour.
Ongoing maintenance
Completed work, known limitations and recommended follow-up tasks are recorded. Recurring support can include agreed checks and updates. Service hours and handling of urgent requests are defined separately for your requirements.
Cost and scope
One-off repairs are estimated after diagnosis. Recurring support includes an agreed work scope, time allocation and request handling arrangements for your website.
Discuss the taskFrequently asked questions
Do you support websites built by other developers?
Yes. We first review the platform, code, hosting, integrations and access. That establishes which tasks can start immediately and where a working development process needs to be restored first.
Can I request a single repair?
Yes. Start with the URL, expected behaviour and reproduction steps. Diagnosis is followed by an agreed repair scope; dependencies on an external provider are identified separately.